Return - refunds

We do offer Refunds & exchanges 

Our policy - items can be returned and refunded the full amount (excluding shipping ).within 7 days of delivery, providing that it’s in brand new condition with tags still attached and must be un worn.

If your return does not comply with these conditions we cannot accept your items and they will be rejected and returned to you at your own expense . 

We offer exchanges if you are wanting to change your order for a different size providing the garment is sent back with in 7 days of delivery and is still in brand new condition 

Please contact us via email infogarmentsbyel@gmail.com

Note that the customer covers full cost of postage unless the order is faulty or incorrect .

please contact us within 7 business days if your item is incorrect or faulty .

Cancelled Order Policy

We understand that sometimes you may change your mind. Orders may be cancelled within a certain time frame of purchase. Please note that while we will refund the full cost of the items, shipping fees are non refundable.

If your order has already been shipped, we will be unable to cancel it. In that case, you may follow our return process once your order is delivered.